FAQs - Columbus Airport Commission


Some of our most frequently asked questions:


If a situation involves an airline’s fares, service, schedules or personnel, you should contact the appropriate airline. Contact www.Delta.com   for help. If a situation involves parking, Airport facilities, Airport services or Airport personnel, you should initially contact Public Safety at 706.323.4041.

Who is allowed through the security screening checkpoint?

Only ticketed passengers with a boarding pass are allowed through the security screening checkpoint. If you have a medical, parental, or other specific, verifiable need to accompany a ticketed passenger, please check with your airline to determine how they would like you to proceed.

May I still bring cell phones, PDAs and laptops on the plane?

Electronic items are allowed through security and will be thoroughly inspected by security personnel. You should remove your laptop from its case and place it in a bin at the checkpoint. All other electronic items should be placed in your carry-on bag.

How many carry-on bags am I allowed?

The airlines allow one (1) carry-on bag, in addition to a briefcase, purse, laptop, or diaper bag. This is subject to change by each air carrier, therefore you should check with the carrier you are using for current information.

How do I make airline reservations?

There are many ways to book tickets for a flight. One of the easiest ways is to contact a travel agent. You can also book directly with an airline through their website or by calling their 1-800 reservations line or through a national ticket booking engine.

Can I drive up to the terminal to drop off or pick up passengers?

Yes. However, you may only stay at the terminal curb for the time it actually takes you to load/unload your passenger(s) and their bags from the vehicle.

Where do I check in?

Passengers should check-in at the terminal ticket counters. A boarding pass or an e-ticket receipt is required to pass through security screening. Many airlines now offer electronic check-in options where passengers may print their boarding pass at home and skip the ticket counter altogether. Visit your airline’s website for details. Columbus also has two self-service kiosks for those travelers who do not need assistance from airline personnel in order to obtain the necessary boarding passes.

What is NOT allowed through security screening?

Please see TSA’s list of Prohibited Items at www.tsa.gov/travelers

Passengers are encouraged to pack their carry-on bag with only items they need immediate access to upon arriving at their destination. Again, check the TSA website for Traveler Tips for the most up-to-date list.

How do I find out about employment opportunities?

If you are interested in employment with an airline, you must contact the airline directly. Each carrier does its own hiring of desk, flight and ground crew members. If you are interested with a position with TSA (Transportation Security Administration), please visit their website. Employment with the Columbus Airport is handled through the Columbus Consolidated Government website.

Why doesn’t another air carrier fly into Columbus?

Columbus Airport would welcome other carriers; however the airline industry is going through the same economic downturn as individuals. The Columbus flying market is huge and meets the companies’ requirements for population and travel demand. However, they cannot take their aircraft from other cities at this time. But we will continue to solicit carriers to serve our local travelers.

How much does it cost to park at Columbus Airport?

Short Term Parking Rates: Maximum of $10.00 daily.

Long Term Parking Rates: Maximum of $9.00 daily

Is the Columbus Airport Control Tower Closing?

Click here for more information on Control Tower Closing

How can I get the lowest possible fare?

Be flexible and book as early as possible to find the best fares. Airlines often offer sales on off-peak days like Tuesday, Wednesday and Thursday. Travel agents can help you find good fares and simplify the booking process. You may also want to shop for fares through online travel sites like Travelocity or Orbitz. When booking online, make sure you check a variety of times and days to find the best possible fare. Airlines frequently offer discounts and special fares only available on their websites. Also read the fine print before purchasing. Most of the deeply discounted fares are very restricted and non-refundable.